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All Chemistry research groups are provided baseline services.
Support Level | Which groups get this support | Support summary | Notes |
|---|---|---|---|
| Baseline servicesSupport | All Chemistry research groupgroups. | 30 minutes consultation or services | |
| Opt-out supportSupport | Groups who have requested optOpt-out supportSupport. | Baseline Support Special requests are fee-based. | Provided access to Baseline Support. No monthly billing based on group's computers or members. |
| Full supportSupport | Default services service level provided to Chemistry research groups who have not opted-outwithin Chemistry. | Baseline Support and Managed systems. Special requests are fee-based. | Monthly billing takes into account number of is based on the group's number of computers and members.
|
| Special requests | Provided to Chemistry research groups requiring additional services. | Subsidized fee-based services | $20/hour for Full support Support groups $40/hour for Baseline supportSupport-only groups |
Chemistry IT provide efficient service delivery
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