What do you want to accomplish using computing technologies? We are here to help your research group achieve your goals. |
These attributes represent the minimum configurations required to:
Chemistry IT is often able to provide exceptions to specific attributes to meet a group's functional requirements on a case-by-case basis. Please let us know what you require and together we can determine if the computer can be set up and maintained by Chemistry IT or if a specific system or set of systems are best managed by the group or using other support options.
Chart elaborating on select attributes
Standard configuration's attribute | Reason for attribute | Instances when attribute is a problem | Options |
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System is on a trusted, secured network. | Enables more trusted access to network services and protects systems on a shared network by preventing initiation of off-network access. Facilitates inventory management. | Systems which have server-like functions, such as web servers, ssh servers, file servers, etc. | Provision service elsewhere, such as CUBlogs, CIT file shares (SFS), managed servers, etc. Move machine off trusted network and instead use eduroam, AccessNet, or RedNet. |
System is automatically restarted when required by OS and application updates managed by vendor, CIT, A&S IT, or Chemistry IT. | Some updates, particularly Windows monthly MS patching, require restarts to complete. | Systems in the middle of data collection or computational processes. | Spectrum of restart options, informed by risks, needs, technological capabilities, and human factors. Includes regular, manual-only updates and restarts. |
System has a fixed, standardized name. | This requirement stems from CIT managing a university-wide service (Active Directory), and does not come from Chemistry IT. | A vendor-provided computer may not permit a change in its name. |
Characteristic or limitation | Why it exists | Consequence to group | Why this might matter to you |
---|---|---|---|
Computer is in Active Directory | Enables accounts using NetID credentials and use of other AD accounts auto-magically. This reduces local password management and recovery. Is required or makes more efficient use of other management tools, below. Facilitates inventory via a central and automatic collection of OS and other information. | Each computer has | A vendor-provided computer may not permit a change in its name. |
Computer has system management software and associated configurations. | Installed system management software makes inventory information available to Chemistry IT staff via centralized tools. | Hopefully nonce since passive and does not collect any data within files. | Software not legally licensed may be detected. Out-of-date and/ or insecure software may be detected. |
Computer has scanning software to identify sensitive data such as social security numbers. | To help users of computers comply with university expectations that certain types of private information of others do not reside on their computers. | Algorithmically interprets data within files to guide user towards suspected personal information for them to consider removing. | |
Computer has scanning software to scan for malware. | Malware detection is reported to Chemistry IT staff via centralized tools. | ||
Computer is configured to | |||
All Chemistry research groups are provided baseline services.
Support Level | Which groups get this support | Support summary | Notes |
---|---|---|---|
General consultation | All Chemistry research groups. | 30 minutes consultation and assistance per issue. | Chemistry IT staff welcome learning of your needs and working with your group to determine how we can best assist. |
Standard support | Default service level within Chemistry. | Extended consultation, needs elicitation, and crafting options. All systems are managed following Chemistry IT standards.
Special requests are fee-based. | Monthly billing is based on the group's number of computers and members.
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Opt-out support | Groups who have requested Opt-out support. | General consultation only. Special requests are fee-based. | No monthly billing based on group's computers or members. Group has no systems managed by Chemistry IT. |
Special requests | Provided to Chemistry research groups requiring additional services.
| Subsidized fee-based services. | $20/hour for Standard support groups. $40/hour for Opt-out systems and Opt-out groups. |
The majority of research systems have been provisioned by Chemistry IT to provide the required functionality, cost-effectively.