Chemistry IT: We help your group Identify, Build, and Fly better IT solutions. We are brokers and fixers (Cambridge's tag line)
See also
Identify, Build, and Fly
- Identify: Understand your needs so we may explore and propose options.
- Build: Fulfill your needs, as we both learn more of your needs and adjusting accordingly.
- Fly: Maintain and ensure a smooth journey, adjusting to unexpected conditions.
General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes |
|---|---|---|---|
| Install new Cornell owned (including grant-funded) computers with contemporary operating systems. | Enable NetID access, via Active Directory | Special or old operating system, or unique or troublesome configurations. | Contemporary operating systems for Windows, Macintosh, and CentOS Linux. |
| Faciliate installation of Cornell-licensed software, whenever Chemistry IT is a gate-keeper. | Install any required software and develop strategies to update it. | Old or unsupported applications or drivers. | |
| none | Maintain updates and migrate to contemporary operating systems and applications. | ||
| Hardware repairs, warranty service coordination. | |||
| Secure disposal & recycling of computing equipment | |||
| none | Configure & help with email | This is a CIT service | |
| none | Backups – consult & arrange where needed. | ||
| none | Troubleshooting, Diagnostics | ||
15 minute limit on user assistance.
| Included |
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
Printing
- Printer specification, purchase, setup, networking and configuration
- Toner & ink supplies (Stock standard supplies, purchase others)
Mobile computing
- Recommend & purchase department phones, tablets, phone services
- Consult on personal mobile solutions
IT Purchasing
- Computers, clusters, printers, accessories, software for department and research needs
- Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
- Identify recommended products special deals from Cornell approved vendors.
- Process orders through University Purchasing systems.
Research Computing
- Group file sharing needs- Local and CIT Servers, cloud services, etc.
- Create and maintain Research clusters, High Performance Computing
- Linux OS consulting, configuration, management
- Instrumentation and Group computers
- Recommend other on campus or off campus resources where appropriate.
Telecommunications – Phone & Network
- Orders and service for phones and network connections
- Phones feature requests – Audix, call groups, number changes etc.
- Maintain department networks, machine registrations, firewalls
Computer Accounts
- Manage User Accounts
- Create & maintain special administrator accounts
- access authorization to group and department resources
- assistance with Cornell NetID and other Cornell accounts
IT Security
- Manage security of department IT resources – computers, file shares, networks, etc.
- Keep up-to-date on IT issues & policies
- Antivirus installation, management, scanning
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems
- Advise on security settings / implementation
Web management
- Manage chemistry.cornell.edu department web site
- Consult / assist with group web sites
General Consulting
- Needs analysis, design, time estimates, recommendations
- Project specification and management
- Work with CIT and other campus computing partners.
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- Assist with research grant proposal IT requirements, budgeting.