...
Collect this data for all four CRCF staff:
1) Hours Record hours spent per group for ticket-type tasks which take more than 1 hour.
- For above tasks (>1 hour), categorize work as either clerical or requiring specialist skillsIf less than an hour, no need to record time. Just record ticket without time estimate, as we've been doing.
2) For non-ticketed work which takes more than 1 hour, record time and the associated "problem/ project" being worked on.
...