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Report containing periodic snapshots of outstanding Remedy tickets.

See also

 

Date

Open
tickets

Of open:
Assigned

Of open:
In Progress

Of open:
Pending

Notes
3/19/2018183012360Includes "our" 14 Physics tickets (2 Pending). (Kelly has 1 "In Progress" ticket; not included).
2/2/2018149011041Includes "our" 15 Physics tickets (2 Pending). (Kelly has 2 "In Progress" ticket; not included).
1/2/2018143n/a10439

Includes "our" 15 Physics tickets (3 Pending). (Kelly has 1 "In Progress" ticket; not included).

Note: 5 "Assigned" recorded as "In Progress" since just off university holiday.

12/1/1711718234Includes "our" 13 Physics tickets (1 Pending). (Kelly has 1 "Assigned" ticket and three awaiting assignment; not included)
11/1/1710007030Includes "our" 10 Physics tickets (1 Pending). (Kelly has 1 "Assigned" ticket; same one, still)
10/3/179707225Includes "our" 12 Physics tickets (1 Pending). (Kelly has 1 "Assigned" ticket.)
9/6/177305122Includes "our" 8 Physics tickets (1 Pending). (Kelly has no "Pending" and "Assigned" tickets.)
8/1/177205121Not including Kelly's 3 "Pending" and "Assigned" tickets. (Includes "our" remaining 7 Physics tickets (2 Pending), though.)
7/10/176504916Not including Kelly's 3 "Pending" and "Assigned" tickets. (Includes "our" remaining 7 Physics tickets (2 Pending), though.)
6/2/176404420Not including Kelly's 1 "Pending" ticket. (Includes "our" remaining 8 Physics tickets (5 Pending), though.)
5/2/176003723Not including Kelly's 1 "Pending" ticket. (Includes "our" remaining 5 Physics tickets, though.)
4/30/175503520Not including Kelly's 1 "Pending" ticket. (Includes "our" remaining 5 Physics tickets, though.)
4/3/176304419Not including Kelly's 2 "In Progress" tickets. (Includes "our" remaining 5 Physics tickets, though.)
3/2/176304221Not including Kelly's 2 "In Progress" tickets. (Includes "our" remaining Physics tickets, though.)
2/1/176104219Semester-start pressures.
1/3/175203616Trending downwards, finally.
12/2/166504619Following Thanksgiving break, and multiple staff absences.
10/31/166704819Data-point added, somewhat arbitrarily.
10/6/166204715Michael was away last week and this Monday, on vacation. Held at ~60 during that time.
9/1/166304815Semester-start. Roger leaving in a week. Still a very high number of "In Progress".
8/3/167255116High number, especially "In Progress".
7/1/166223822Still high number of outstanding tickets as we continue into a low-staffing period.
6/1/165843618Ouch- volume starting to rise quickly at end of May.
5/4/163902811

Good base-line. 4 of these are new ones remaining from the last 3 days (the week so far)

4/1/16352267WOW, again! And 5 of these are new ones just in today.
3/1/164512915WOW! Great work on getting our ticket numbers to more manageable levels.
2/2/167654823(No additional tickets as placeholders.)
1/14/1676114817

Plus 6 for project related to establishing maintenance agreements.

Late counts! (I thought I'd already done them earlier, but hadn't.)

12/1/156634617In Nov., Roger away 3 weeks, and Michael away 1 week.
10/30/155923522

Worked hard to get our ticket count down.

None left for inventory.

10/5/158155620Plus 3 for inventory (by student staff).
9/2/159056322Plus 3 for inventory (by student staff).
8/12/1596145626

Plus 3 for inventory (by student staff).

High volume of demand continued, non-stop.

7/9/157564326

Plus 3 for inventory (by student staff).

Very busy spike of demand and staff out on vacation.

6/1/155262917Plus 3 for inventory (by student staff)
5/1/15422337

Reflects successful major push to clean out stale "Pending" tickets.

Disciplined acknowledgment of tickets out of "Assigned", too.

Plus 4 for inventory (by student staff)

4/6/1563102922Plus 4 for inventory (by student staff)
3/3/156773822Plus 6 for inventory (by student staff)
2/2/1577213818Plus 11 for inventory (by student staff)
1/6/1566233013Plus 11 for inventory (by student staff)
11/3/1478263319Plus 11 for inventory (by student staff)
10/3/1487313422Plus 9 for inventory (by student staff)

6/6/14

87

36

21

30

 

5/2/14

68

27

16

25

 

4/4/14

65

25

20

20

 

4/2/14

78

27

25

26

 

3/3/14

95

28

31

36

 

2/3/14

86

27

19

40

 

1/13/14

86

31

18

37

 

12/3/13

67

14

21

32

 
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