Report containing periodic snapshots of outstanding Remedy tickets.
See also
- Volume of Remedy tickets processed
- Our OneNote project sheet:
Date | Open | Of open: | Of open: | Of open: | Notes |
|---|---|---|---|---|---|
| 6/11/2018 | 177 | - | - | 48 | Lulu away 2 weeks, starting today. Includes "our" 15 Physics tickets (1 Pending). (Kelly has zero "In Progress" tickets.) |
| 5/29/2018 | 173 | - | - | - | Michael away 5 weeks, including the month of May. Presumed, not verified on date: Includes "our" 14 Physics tickets (1 Pending). (Kelly has 1 "In Progress" ticket; not included). |
| 5/18/2018 | 169 | - | - | - | Michael away 5 weeks, including the month of May. Presumed, not verified on date: Includes "our" 14 Physics tickets (1 Pending). (Kelly has 1 "In Progress" ticket; not included). |
| 4/2/2018 | 170 | 0 | 115 | 55 | Includes "our" 14 Physics tickets (1 Pending). (Kelly has 1 "In Progress" ticket; not included). |
| 3/19/2018 | 183 | 0 | 123 | 60 | Includes "our" 14 Physics tickets (2 Pending). (Kelly has 1 "In Progress" ticket; not included). |
| 2/2/2018 | 149 | 0 | 110 | 41 | Includes "our" 15 Physics tickets (2 Pending). (Kelly has 2 "In Progress" ticket; not included). |
| 1/2/2018 | 143 | n/a | 104 | 39 | Includes "our" 15 Physics tickets (3 Pending). (Kelly has 1 "In Progress" ticket; not included). Note: 5 "Assigned" recorded as "In Progress" since just off university holiday. |
| 12/1/17 | 117 | 1 | 82 | 34 | Includes "our" 13 Physics tickets (1 Pending). (Kelly has 1 "Assigned" ticket and three awaiting assignment; not included) |
| 11/1/17 | 100 | 0 | 70 | 30 | Includes "our" 10 Physics tickets (1 Pending). (Kelly has 1 "Assigned" ticket; same one, still) |
| 10/3/17 | 97 | 0 | 72 | 25 | Includes "our" 12 Physics tickets (1 Pending). (Kelly has 1 "Assigned" ticket.) |
| 9/6/17 | 73 | 0 | 51 | 22 | Includes "our" 8 Physics tickets (1 Pending). (Kelly has no "Pending" and "Assigned" tickets.) |
| 8/1/17 | 72 | 0 | 51 | 21 | Not including Kelly's 3 "Pending" and "Assigned" tickets. (Includes "our" remaining 7 Physics tickets (2 Pending), though.) |
| 7/10/17 | 65 | 0 | 49 | 16 | Not including Kelly's 3 "Pending" and "Assigned" tickets. (Includes "our" remaining 7 Physics tickets (2 Pending), though.) |
| 6/2/17 | 64 | 0 | 44 | 20 | Not including Kelly's 1 "Pending" ticket. (Includes "our" remaining 8 Physics tickets (5 Pending), though.) |
| 5/2/17 | 60 | 0 | 37 | 23 | Not including Kelly's 1 "Pending" ticket. (Includes "our" remaining 5 Physics tickets, though.) |
| 4/30/17 | 55 | 0 | 35 | 20 | Not including Kelly's 1 "Pending" ticket. (Includes "our" remaining 5 Physics tickets, though.) |
| 4/3/17 | 63 | 0 | 44 | 19 | Not including Kelly's 2 "In Progress" tickets. (Includes "our" remaining 5 Physics tickets, though.) |
| 3/2/17 | 63 | 0 | 42 | 21 | Not including Kelly's 2 "In Progress" tickets. (Includes "our" remaining Physics tickets, though.) |
| 2/1/17 | 61 | 0 | 42 | 19 | Semester-start pressures. |
| 1/3/17 | 52 | 0 | 36 | 16 | Trending downwards, finally. |
| 12/2/16 | 65 | 0 | 46 | 19 | Following Thanksgiving break, and multiple staff absences. |
| 10/31/16 | 67 | 0 | 48 | 19 | Data-point added, somewhat arbitrarily. |
| 10/6/16 | 62 | 0 | 47 | 15 | Michael was away last week and this Monday, on vacation. Held at ~60 during that time. |
| 9/1/16 | 63 | 0 | 48 | 15 | Semester-start. Roger leaving in a week. Still a very high number of "In Progress". |
| 8/3/16 | 72 | 5 | 51 | 16 | High number, especially "In Progress". |
| 7/1/16 | 62 | 2 | 38 | 22 | Still high number of outstanding tickets as we continue into a low-staffing period. |
| 6/1/16 | 58 | 4 | 36 | 18 | Ouch- volume starting to rise quickly at end of May. |
| 5/4/16 | 39 | 0 | 28 | 11 | Good base-line. 4 of these are new ones remaining from the last 3 days (the week so far) |
| 4/1/16 | 35 | 2 | 26 | 7 | WOW, again! And 5 of these are new ones just in today. |
| 3/1/16 | 45 | 1 | 29 | 15 | WOW! Great work on getting our ticket numbers to more manageable levels. |
| 2/2/16 | 76 | 5 | 48 | 23 | (No additional tickets as placeholders.) |
| 1/14/16 | 76 | 11 | 48 | 17 | Plus 6 for project related to establishing maintenance agreements. Late counts! (I thought I'd already done them earlier, but hadn't.) |
| 12/1/15 | 66 | 3 | 46 | 17 | In Nov., Roger away 3 weeks, and Michael away 1 week. |
| 10/30/15 | 59 | 2 | 35 | 22 | Worked hard to get our ticket count down. None left for inventory. |
| 10/5/15 | 81 | 5 | 56 | 20 | Plus 3 for inventory (by student staff). |
| 9/2/15 | 90 | 5 | 63 | 22 | Plus 3 for inventory (by student staff). |
| 8/12/15 | 96 | 14 | 56 | 26 | Plus 3 for inventory (by student staff). High volume of demand continued, non-stop. |
| 7/9/15 | 75 | 6 | 43 | 26 | Plus 3 for inventory (by student staff). Very busy spike of demand and staff out on vacation. |
| 6/1/15 | 52 | 6 | 29 | 17 | Plus 3 for inventory (by student staff) |
| 5/1/15 | 42 | 2 | 33 | 7 | Reflects successful major push to clean out stale "Pending" tickets. Disciplined acknowledgment of tickets out of "Assigned", too. Plus 4 for inventory (by student staff) |
| 4/6/15 | 63 | 10 | 29 | 22 | Plus 4 for inventory (by student staff) |
| 3/3/15 | 67 | 7 | 38 | 22 | Plus 6 for inventory (by student staff) |
| 2/2/15 | 77 | 21 | 38 | 18 | Plus 11 for inventory (by student staff) |
| 1/6/15 | 66 | 23 | 30 | 13 | Plus 11 for inventory (by student staff) |
| 11/3/14 | 78 | 26 | 33 | 19 | Plus 11 for inventory (by student staff) |
| 10/3/14 | 87 | 31 | 34 | 22 | Plus 9 for inventory (by student staff) |
6/6/14 | 87 | 36 | 21 | 30 | |
5/2/14 | 68 | 27 | 16 | 25 | |
4/4/14 | 65 | 25 | 20 | 20 | |
4/2/14 | 78 | 27 | 25 | 26 | |
3/3/14 | 95 | 28 | 31 | 36 | |
2/3/14 | 86 | 27 | 19 | 40 | |
1/13/14 | 86 | 31 | 18 | 37 | |
12/3/13 | 67 | 14 | 21 | 32 |