What do you want to accomplish using computing technologies? We are here to help your research group achieve your goals.

Levels of service for research groups

All Chemistry research groups are provided baseline services.

Support Level	Which groups get this support	Support summary	Notes
General consultation	All Chemistry research groups.	30 minutes consultation and assistance per issue.	Chemistry IT staff welcome learning of your needs and working with your group to determine how we can best assist.
Standard support	Default service level within Chemistry.	Extended consultation, needs elicitation, and crafting options. All systems are managed following Chemistry IT standards. Group may opt-out specific systems if Chemistry IT's standards will not work for a system. Special requests are fee-based.	Monthly billing is based on the group's number of computers and members. Although Standard support groups me opt-out specific systems, doing so does not change their billing.
Opt-out support	Groups who have requested Opt-out support.	General consultation only. Special requests are fee-based.	No monthly billing based on group's computers or members. Group has no systems managed by Chemistry IT.
Special requests	Provided to Chemistry research groups requiring additional services. Hourly rates for work beyond Standard support for opt-in systems, or any work for opt-out systems.	Subsidized fee-based services.	$20/hour for Standard support groups. $40/hour for Opt-out systems and Opt-out groups.

Chemistry IT provides efficient system configuration and maintenance services

The majority of research systems have been provisioned by Chemistry IT to provide the required functionality, cost-effectively.

IT Support, graphically