How can working more closely with Chemistry IT benefit you and your group?
See also
- All groups must use certain Chemistry IT services
- Draft Opt-in example from Michael Lenetsky
- 2) Service Offerings for Opt-out Groups
Groups may elect not to use these Chemistry IT services, all of which are included for Opt-in groups:
Desktop and laptop support
- Required: Provide network connection to CIT's AccessNet or Chemistry's RedNet (for systems not managed by Chemistry IT).
- Buy standard, recommended computers.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
- Process standard warranty services.
- Coordination for Dell and Apple systems, including packing and at-cost shipping.
- Consultation services, 30 minutes per issue.
- Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
- Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
- Consult on backup strategies and options.
- Opt-in extras:
- By default, group computers are managed by ChemIT, placed on Chemistry's network, and have monitoring and updating software installed. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
- Installation, troubleshooting, and diagnostics on systems less than 6 years old using contemporary operating systems.
- Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
- Arrange standard back-ups where needed, with EZ-Backup service.
- Enable NetID-based log-on user-level accounts.
- Enable special Admin accounts for faculty member and IT Rep.
- If group shares password to other group members,
- Warranty service coordination for almost any hardware, through University Purchasing.
- Process purchasing of almost any hardware and peripherals.
- Best-effort user assistance (limit of 30 minutes).
- Recommend and purchase department phones, tablets, and phone services
- Consult on personal mobile solutions.
- By default, group computers are managed by ChemIT, placed on Chemistry's network, and have monitoring and updating software installed. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
Application support
- For select software used by more than one group, maintain vendor relationships, purchase software, and coordinate campus and other license management.
- Run departmental license servers. Managing off-network license keys for select software.
- Maintain a central collection of shared media for some software installations, with a check-in and check-out process to reduce loss.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) get many basic software applications installed and maintained. Such as MS Office and ChemDraw.
- Configuring and assistance with Cornell's email and calendar services (limit of 30 minutes), instead of going to CIT.
Network support and IT Security
- Required: Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
- Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- Manage Chemistry's network firewall settings.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)
Printing support
- Required: Providing network jack for printer to be added to 10-space (MAC address required), if networking is desired.
- Buy standard, recommended printers.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- Option to have printer managed by Chemistry IT. Services for managed printers include:
- Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
- Process and manage printers enrolled under Eastern Support Contract, if desired.
Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.
- Process warranty or service contract, if applicable.
- Option to have printer managed by Chemistry IT. Services for managed printers include:
Research Computing (non-servers)
- Establish group file shares, using CIT's SFS service. Do for both CIFS (Windows, Macs) and NFS (Linux) services.
- Uses Cornell's Active Directory groups.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
- For shared group computers, install and maintain.
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
Research Computing (servers and high-performance computing)
Add more categories from source page, "ChemIT Services Overview":
- R:\Chem IT\IT Support\Support Standards