Oliver received draft Friday, 9/2/16.

Opt In Groups

Install new Cornell owned (including grant-funded) computers with contemporary operating systems.

Enable NetID access, via Active Directory

Faciliate installation of Cornell-licensed software, whenever Chemistry IT is a gate-keeper.

Install any required software and develop strategies to update it.

Maintain updates and migrate to contemporary operating systems and applications.

Hardware repairs, warranty service coordination.

Secure disposal & recycling of computing equipment

Configure & help with email

Backups – consult & arrange where needed.

Troubleshooting, Diagnostics

15 minute limit on user assistance. (I AM GUESSING THIS NEEDS TO BE REWORDED.)

  • If not resolved, expect a referral or a quote for additional services Chemistry IT services, at $40/hr rate.

 

Software

  • Application consultation
  • Software vendor negotiations, purchase, campus and other license management
  • Installation, updates, troubleshooting

Printing

  • Printer specification, purchase, setup, networking and configuration
  • Toner & ink supplies (Stock standard supplies, purchase others)

Mobile computing

  • Recommend & purchase department phones, tablets, phone services
  • Consult on personal mobile solutions

IT Purchasing

  • Computers, clusters, printers, accessories, software for department and research needs
  • Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
  • Identify recommended products special deals from Cornell approved vendors.
  • Process orders through University Purchasing systems.

Research Computing

  • Group file sharing needs- Local and CIT Servers, cloud services, etc.
  • Create and maintain Research clusters, High Performance Computing
  • Linux OS consulting, configuration, management
  • Instrumentation and Group computers
  • Recommend other on campus or off campus resources where appropriate.

Telecommunications – Phone & Network

  • Orders and service for phones and network connections
  • Phones feature requests – Audix, call groups, number changes etc.
  • Maintain department networks, machine registrations, firewalls

Computer Accounts

  • Manage User Accounts
  • Create & maintain special administrator accounts
  • access authorization to group and department resources
  • assistance with Cornell NetID and other Cornell accounts

IT Security

  • Manage security of department IT resources – computers, file shares, networks, etc.
  • Keep up-to-date on IT issues & policies
  • Antivirus installation, management, scanning
  • Malware remediation – help find, and remove malware (when possible). Reconstruct systems
  • Advise on security settings / implementation

Web management

General Consulting

  • Needs analysis, design, time estimates, recommendations
  • Project specification and management
  • Work with CIT and other campus computing partners.
  • Advise on Cornell computing policies.
  • Referrals to campus and commercial resources
  • Assist with research grant proposal IT requirements, budgeting.
  • No labels