How can working more closely with Chemistry IT benefit you and your group?

See also

• All groups must use certain Chemistry IT services
• Draft Opt-in example from Michael Lenetsky
• 2) Service Offerings for Opt-out Groups

Groups may elect not to use these Chemistry IT services, all of which are free to Opt-in groups:

Desktop and laptop support

• Consultation on what hardware to buy and where (limit of 30 minutes). Includes consideration of best pricing and service, quality, and warranty options.
• Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
• Warranty service coordination for Dell and Apple systems, including packing and at-cost shipping.
• Consult on backups.
• Provide network connection to CIT's AccessNet or Chemistry's RedNet for systems not managed by ChemIT.
• Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
• Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
• Opt-in extras:
  • By default, have computers managed by ChemIT and thus placed on Chemistry's network and have monitoring software installed. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
    • Installation, troubleshooting, and diagnostics on systems less than 6 years old using contemporary operating systems.
    • Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
    • Arrange standard back-ups where needed, with EZ-Backup.
    • Enable NetID-based log-on user-level accounts.
    • Enable special Admin accounts for PI and select, trained group members.
  • Warranty service coordination for almost any hardware, through University Purchasing.
  • Consult and process purchasing of almost any hardware and peripherals.
  • Best-effort user assistance (limit of 30 minutes).
  • Recommend and purchase department phones, tablets, and phone services
  • Consult on personal mobile solutions.

Application support

• Software consulting. Software vendor negotiations, purchase of select software (all are used by more than one group), and coordinating campus and other license management.
• Running departmental license servers. Managing off-network license keys for select software.
• Central collection of shared media for software installations, with a check-in and check-out process.
• Opt-in extras:
  • Configure and help with Cornell's email and calendar services (limit of 30 minutes).
  • If system is managed by Chemistry IT, many basic software applications are installed and maintained, such as MS Office and ChemDraw.

Printing support

• Consultation on what hardware to buy and where (limit of 30 minutes).
• Process purchasing of recommended printer.
• Providing network jack for printer to be added to 10-space (MAC address required), if desired.
• Opt-in extras:
  • Option to have printer managed by Chemistry IT. Services for managed printers include:
    • Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
    • Process and manage printers enrolled under Eastern Support Contract.

    • Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.

    • Process warranty or service contract, if applicable.

Network support and IT Security

• Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
• Coordinate RedRover/ eduroam service deficiencies with CIT.
• Opt-in extras:
  • For ChemIT-managed computers on Chemistry IT networks:
  • • Manage Chemistry's network firewall.
    • Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
    • Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)

Research Computing

• Group file shares, using CIT's SFS service. For both CIFS (Windows, Macs) and NFS (Linux) services.
• Opt-in extras:
  • For ChemIT-managed computers on Chemistry IT networks:
    • For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
    • For shared group computers, install and maintain.

Add more categories from source page, "ChemIT Services Overview":

• R:\Chem IT\IT Support\Support Standards