Conventions used by ChemIT for Remedy Categories. And our page to record wished-for categories.Chemistry IT's use of non-obvious Categories:
| Category | Use by Chemistry IT | Date, comments, notes, etc. |
|---|---|---|
| ---- Broadcasting | Inventory work | Mostly used by our student employees. Last one closed out ~Fall 2015. |
| ... IT Research and Analysis Services | Research instrument computers | Started 2/29/16. To distinguish from "Desktop Support and Personal Computing" done for all other systems. Any work done for these systems, whether "Desktop Support and Personal Computing" or more specific to their function. Change will help parse out our Desktop work, our Cluster work, and now our Instrument computing work. |
It's a process, but one can get Categories added, per May 2015 email. Record wished-for categories here, with context.
| Proposed Category | Closest existing Category | Context Consider Remedy ticket for an example | Your name and date |
|---|---|---|---|
| Cluster | Data Center Services | Roger | |
| Instrument computer | Roger | ||
| Inventory | Roger | ||
| Research computing | Roger | ||
| Software install | Roger | ||
| Purchase | Roger | ||