Conventions used by ChemIT for Remedy "Service" categories. And our page to record wished-for categories.
See also
Chemistry IT's use of non-obvious Service categories
| Category | Use by Chemistry IT | Date, comments, notes, etc. |
|---|---|---|
| ---- Broadcasting | Inventory work | Mostly used by our student employees. Last one closed out ~Fall 2015. |
| ... IT Research and Analysis Services | Research instrument computers | Started 2/29/16. To distinguish from "Desktop Support and Personal Computing" done for all other systems. Different than whatever used for HPC (clusters), too. Guideline: Use this if device in our inventory indicates a Machine Function of "Instrumentation". This is for almost any work we do for these systems, whether "Desktop Support and Personal Computing" type of work, or work more specific to their unique research function. Use of this Service category will help parse out our Desktop work, our Cluster work, and now our Instrument computing work. See below, from May 2015. |
Desired Service categories
It's a process, but one can get Service categories added, per May 2015 email. Record wished-for categories here, with context.
| Proposed Category | Closest existing Category | Context Consider Remedy ticket for an example | Your name and date |
|---|---|---|---|
| Cluster | Data Center Services | Roger | |
| Instrument computer | See above table of our current conventions. | Roger | |
| Inventory | See above table of our current conventions. | Roger | |
| Research computing | Q: What of "Cluster" and "Instrument computer"? And other types of work, like "Desktop" and "Purchase"? | Roger | |
| Software install | Roger | ||
| Purchase | Roger |