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Enhanced SupportAn Enhanced Support group . Doing , however

Support Level

Which groups get this support

Support summary

Notes

General consultationBaseline Support
All Chemistry research groups.

30 minutes consultation

or services		 
Opt-out SupportGroups who have requested Opt-out Support.

Baseline Support

Special requests are fee-based.

May use Baseline Support.

No monthly billing based on group's computers or members.

Group has no systems managed by Chemistry IT.

and assistance per issue.

Chemistry IT staff welcome learning of your needs and working with your group to determine how we can best assist.
Standard support

Default service level within Chemistry.

Extended consultation, needs elicitation, and crafting options.

All systems are managed following Chemistry IT standards.

  • Group may opt-out specific systems if Chemistry IT's standards will not work for a system

Baseline Support and

Managed systems
  • .

Special requests are fee-based.

Monthly billing is based on the group's number of computers and members.

  • Although Standard support groups me opt-out specific systems
  • , doing so does not change their billing
  • .
Opt-out supportGroups who have requested Opt-out support.

General consultation only.

Special requests are fee-based.

May use Baseline Support.

No monthly billing based on group's computers or members.

Group has no systems managed by Chemistry IT.

Special requests

Provided to Chemistry research groups requiring additional services.

  • Hourly rates for work beyond Standard support for opt-in systems, or any work for opt-out systems.
Subsidized fee-based services.

$20/hour for Enhanced Support groups

$40/hour for Baseline Support-only groups

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