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Chemistry IT: We help your group Identify, Build, and Fly better IT solutions. We are brokers and fixers (Cambridge's tag line) |
See also
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General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes |
|---|---|---|---|
| Install new Cornell owned (including grant-funded) computers with contemporary operating systems. | Enable NetID access, via Active Directory | Special or old operating system, or unique or troublesome configurations. | Contemporary operating systems for Windows, Macintosh, and CentOS Linux. |
| Faciliate installation of Cornell-licensed software, whenever Chemistry IT is a gate-keeper. | Install any required software and develop strategies to update it. | Old or unsupported applications or drivers. | |
| none | Maintain updates and migrate to contemporary operating systems and applications. | ||
| Hardware repairs, warranty service coordination. | |||
| Secure disposal & recycling of computing equipment | |||
| none | Configure & help with email | This is a CIT service | |
| none | Backups – consult & arrange where needed. | ||
| none | Troubleshooting, Diagnostics | ||
15 minute limit on user assistance.
| Included |
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
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