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| Support Level | Which groups get this support | Notes |
|---|---|---|
| Baseline services | All Provided to all Chemistry research groups. | An explicit opt-out process, applying to the entire group.
|
| Full support | Provided to Chemistry research groups which are billed monthly. | Default services level |
| Special request | Provided to Chemistry research groups requiring additional services. | $20/hour for Full support groups $40/hour for Baseline support-only groups |
Alternative presentation of this information:
By default, research groups are billed monthly to obtain a wide range and depth of services from Chemistry IT.
- If a request is deemed beyond what Chemistry IT can provide normally, services may be provided at a rate of $20/ hour via special request.
Groups may opt-out, in which case they may obtain a minimum suite of support services from Chemistry IT.
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groups |
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General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based servicesservice | Notes |
|---|---|---|---|
| Install new department computers (Windows, Macintosh, Linux (CentOS)), | |||
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