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Chemistry IT has staff with extensive knowledge in computer operating systems, hardware, software, interfacing, and more.
Levels of service for research groups
| Support Level | Which groups get this support | Notes |
|---|---|---|
| Baseline services | All Chemistry research groups | An explicit opt-out process, applying to the entire group.
|
| Full support | Chemistry research groups billed monthly | Default services level |
| Special request | Chemistry research groups requiring additional services. | $20/hour for Full support groups $40/hour for Baseline support-only groups |
Alternative presentation of this information:
By default, research groups are billed monthly to obtain a wide range and depth of services from Chemistry IT.
- If a request is deemed beyond what Chemistry IT can provide normally, services may be provided at a rate of $20/ hour via special request.
Groups may opt-out, in which case they may obtain a minimum suite of support services from Chemistry IT.
- Such groups may obtain more services from Chemistry IT at $40/ hour.
General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based services | Notes |
|---|---|---|---|
| Install new department computers (Windows, Macintosh, Linux (CentOS)), | |||
- systems & maintain Install new department computers (Windows, Macintosh, Linux-1000 systems)
- Operating system and application installation
- Hardware repairs, warranty service coordination
- Secure disposal & recycling of computing equipment.
- Configure & help with email
- Backup – consult & arrange where needed.
- Troubleshooting, Diagnostics
- User assistance
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