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Chemistry IT: We help your group Identify, Build, and Fly better IT solutions. We are brokers and fixers (Cambridge's tag line) |
See also
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Identify, Build, and Fly
- Identify: Understand your needs so we may explore and propose options.
- Build: Fulfill your needs, as we both learn more of your needs and adjusting accordingly.
- Fly: Maintain and ensure a smooth journey, adjusting to unexpected conditions.
General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes |
|---|---|---|---|
| Install new |
| Cornell owned (including grant-funded) computers with contemporary operating systems. | Enable NetID access, via Active Directory | Special or old operating system, or unique or troublesome configurations. | Contemporary operating systems for Windows, Macintosh, |
| and CentOS Linux. | |||
| Faciliate installation of Cornell-licensed software, whenever Chemistry IT is a gate-keeper. | Install any required software and develop strategies to update it. | Old or unsupported applications or drivers. | |
| none | Maintain updates and migrate to contemporary operating systems and applications. |
| Hardware repairs, warranty service coordination. |
| Secure disposal & recycling of computing equipment |
...
| none | Configure & help with email | This is a CIT service | |
| none | Backups |
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| – consult & arrange where needed. | ||
| none | Troubleshooting, Diagnostics |
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15 minute limit on user assistance.
| Included |
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
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