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- All groups must use certain Chemistry IT services
- Draft Opt-in example from Michael Lenetsky
- 2) Service Offerings for Opt-out Groups
- Much of the initial source data came from <R:\Chem IT\IT Support\Support Standards>.
These services are provided to Opt-in groups
- Groups may elect not to use
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- most of the listed Chemistry IT services. The few exceptions are noted,
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- and some apply to all groups including Opt-out groups.
- Opt-in groups
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- may opt-out specific systems from being managed by Chemistry IT, but no change in billing.
Desktop and laptop support
- Required: Provide network connection to CIT's AccessNet or Chemistry's RedNet (for systems not managed by Chemistry IT).
- Buy standard, recommended computers.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
- Process standard warranty services.
- Coordination for Dell and Apple systems, including packing and at-cost shipping.
- Consultation services, 30 minutes per issue.
- Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
- Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
- Consult on backup strategies and options.
- Opt-in extras:
- Required: Opt-in groups must support Chemistry IT's maintenance of a complete hardware inventory. Includes computers and printers within Opt-in groups.
- By default, group computers are managed by ChemIT, placed on Chemistry's network, and have monitoring and updating software installed. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
- Installation, troubleshooting, and diagnostics on systems less than 6 years old using contemporary operating systems.
- Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
- Arrange standard back-ups where needed, with EZ-Backup service.
- Enable NetID-based log-on user-level accounts.
- Enable special Admin accounts for faculty member and IT Rep.
- If group shares password to other group members,
- Warranty service coordination for almost any hardware, through University Purchasing.
- Process purchasing of almost any hardware and peripherals.
- Best-effort user assistance (limit of 30 minutes).
- Recommend and purchase department phones, tablets, and phone services
- Consult on personal mobile solutions.
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- For select software used by more than one group, maintain vendor relationships, purchase software, and coordinate campus and other license management.
- Run departmental license servers. Managing off-network license keys for select software.
- Maintain a central collection of shared media for some software installations, with a check-in and check-out process to reduce loss.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) get many basic software applications installed and maintained. Such as MS Office, ChemDraw, and ChemDrawIdentity Finder.
- Configuring and assistance with Cornell's email and calendar services (limit of 30 minutes), instead of going to CIT first.
Network support and IT Security
- Required: Manage and coordinate jack network activation with CIT (3 networks: Chemistry IT network, CIT's AccessNet, and A&S's RedNet).
- Includes maintaining required network machine registrations using CIT's tools (2 networks (Chemistry IT network and A&S's RedNet).
- Required: Manage all Cornell phone numbers, and device deployments and repairs, AUDIX, call groups, number changes, etc., with CIT.
- Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
- Consultation services, 30 minutes per issue.
- Advise on security settings / implementation/ remediation options.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- Manage Chemistry's network firewall settings.
- Antivirus installation, management, and scanning.
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems, as appropriate.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)
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Research Computing (non-servers)
- Required: Process Sponsored NetIDs to support group research.
- Update Active Directory group member information as provided by groups, to enable authorization to group and department resources.
- Establish group file shares, using CIT's SFS service. Do for both CIFS (Windows, Macs) and NFS (Linux) services.
- Uses Cornell's Active Directory groups.
- Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus resources, as appropriate.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
- For shared group computers, install and maintain.
- Includes standard CentOS 7 for workstations needing Linux.
- Assist with Cornell NetID and other Cornell accounts (limit of 30 minutes), instead of going to CIT first.
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
Research Computing (servers and high-performance computing)
Add more categories from source page, "ChemIT Services Overview":
- Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus resources, as appropriate.
General Consulting
- Needs analysis, design, time estimates, recommendations
- Project specification and management
- Work with CIT and other campus computing partners.
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- Assist with research grant proposal IT requirements, budgeting.
Research group web sites
- Consultation services, 30 minutes per issue.
- Consult regarding group web sites hosting options.