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- For select software used by more than one group, maintain vendor relationships, purchase software, and coordinate campus and other license management.
- Run departmental license servers. Managing off-network license keys for select software.
- Maintain a central collection of shared media for some software installations, with a check-in and check-out process to reduce loss.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- Group For the group computers managed by ChemIT (see above) get many basic software applications installed and maintained. Such as MS Office and ChemDraw.
- Configuring and assistance with Cornell's email and calendar services (limit of 30 minutes), instead of going to CIT.
Network support and IT Security
- Required: Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
- Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- Manage Chemistry's network firewall settings.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)
Printing support
- Required: Providing network jack for printer to be added to 10-space (MAC address required), if networking is desired.
- Buy standard, recommended printers.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- Option to have printer managed by Chemistry IT. Services for managed printers include:
- Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
- Process and manage printers enrolled under Eastern Support Contract, if desired.
Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.
- Process warranty or service contract, if applicable.
- Option to have printer managed by Chemistry IT. Services for managed printers include:
Network support and IT Security
- Required: Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
- Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
- Opt-in extras:
- Group computers managed by ChemIT (see above) on Chemistry IT networks:
- Manage Chemistry's network firewall settings.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)
Research Computing
Research Computing (non-servers)
- Establish group Group file shares, using CIT's SFS service. For Do for both CIFS (Windows, Macs) and NFS (Linux) services.
- Uses Cornell's Active Directory groups.
- Opt-in extras:
- For ChemIT-managed computers the group computers managed by ChemIT (see above) on Chemistry IT networks:
- For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
- For shared group computers, install and maintain.
- For ChemIT-managed computers the group computers managed by ChemIT (see above) on Chemistry IT networks:
Research Computing (servers and high-performance computing)
Add more categories from source page, "ChemIT Services Overview":
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