Review reminders for the specific month.

• And complete any left over from previous month(s).

See below section, "Annual actions or reminders, by month".

Look over every ticket a month old and older and ensure there is a pertinent "next step" written in the Work Detail tab.

• Ask client for status report if awaiting their action, as appropriate.

For more complete instructions and motivations, see section "Review & Additional follow up" at Remedy.

Review at the Thursday Group meeting, first one of the month. (Started 4/9/15.)

ChemIT newsletter

OR: Specify months, if not monthly

\\files.cornell.edu\as\chm\DEPT\Dept\Stockroom\QBBackup

Files generated by QuickBooks, on exit. Check for recent date-stamps.

Quarterly (which months?): Review training and certification progress, accomplishments, and intentions.

• Refresh plan, as appropriate.

Reflect: Track accomplishments, for both group and individually.

Accomplishments tracking

Challenge, Action, Result.

http://www.prepary.com/tracking-your-accomplishments/

Example: April 2015: Ticket cleaned up such that count went to 48 (or whatever) from a high of 150 (or whatever). Resulted in (elaborate on positive effect on service and us).

Use form within each person's Performance Dialogue goals section. Do at least quarterly?

Server updates & patching

• Microsoft Patch Tuesday - Most updates released 2nd Tuesday of each month. Updates may be:
  • Auto-installed overnight (most systems)
  • Manual install - Hyper-V Host servers
• Additional updates are released at other times, and will be installed during monthly updates unless critical.
• Synology updates are not released on a fixed schedule. They are assessed when released. Critical patches are installed during the next MS server patch cycle. Non-critical patches are installed within 3 months of release.

• Manual install & reboot on Hyper-V host servers is usually performed within 2 days of release.
  • Auto-install systems will install & reboot either same day (Win 2008 and below) or within 3 days (Win 2012 and above).
• Systems involving the stockroom system are either patched after close of business (4 PM), or scheduled daytime periods
• Synology updates require turning off the primary Hyper-V server (SERV-05), and ChemIT file server (VSRV-02) during updates. As this causes a longer down time, non-critical updates may be held for later install.

Fiscal year begins.

CCB's Incoming Faculty procedures and reminders

Update Dreamspark CCB user list, to expire 10/15 (8:00AM) of each year (our choice).

• Requires getting current people data from Kevin Ashman (new grads,PostDocs, RA's, etc.) and Joyce (new faculty).

Include Faculty, Students (grads only), and Staff (PDA's, but not most CCB staff)

• https://e5.onthehub.com/WebStore/Security/Signin.aspx?ws=00096070-810a-e311-93f3-b8ca3a5db7a1&vsro=8&action=signout&JSEnabled=1

Review which email lists we are on. Clarify any designated responsibilities to each other, if any.

What are expectations regarding whose reading what?

Our lists are parked in a MS Excel file, "ChemIT staff and email lists", located on ChemIT's file server:

R:\Chem IT\IT Support

http://www.it.cornell.edu/services/elist/howto/user/whichlists.cfm

Schedule per Dave and Larry, 10/2015.

Chemistry IT's notes, as of 10/2017: The lock on the 248 Baker cluster room takes 4 C batteries and they are NOT sold at the Chemistry stockroom. C batteries are sold at the LASSP stockroom in Clark/PSB.

ACL exceptions review

ID Finder (if not this month, when?)

Get current people data from Kevin Ashman (new grads assigned to groups), for billing.

• Confirm first with PatH that grads are in groups.

Annual staff performance dialogue (review) process begins.

• For February YR1 - January YR2

Spring. Specify months

(per cluster, if more than one month total)

Start review of almost all license renewal counts and reminders.

• Coordinate with CIT's announcements? Get from them cost estimates and share with CCB.

Specify licenses and expiration dates. Ex: MATLAB, Mathematica, LabView.

ChemDraw expires each July:

• Expect info from Library by late April. Data-point: They got info from vendor around mid-April in 2015.

Process idea: Use web form; compile info centrally.

http://it.chem.cornell.edu/chemdraw/

Non-issue, due to site-licensing:  Most MS (ex Office), most Adobe (Acrobat), AutoDesk

Inventory check-up (do every other year? Last started Summer 2014, and took ~9 mos!)

• For billing true-up
• For h/w lifecycles

Hardware lifecycle reviews: (how orchestrate, if not done ad hoc?)

• Dept (CCB, Physics)
• Research groups?

4/22/15. from MH: We are under software maintenance for the Intel compiler 2-seat floating license we have until August 17^, 2015. Before that date, we need to purchase the renewal ( SKU PCE999LFAM02ZZZ ) for approximately $1000 split costing between Scheraga, Hoffmann, and Ananth. Probably purchase from CDWG.

PhysIT Instruction: Testing center refresh.

Was: Incident Number INC000001186777

"We aim to do this refresh after this semester, during the early summer. Thus, we can touch base mid-May to coordinate starting into this project."

Physics Instruction: Migrating Phil's email client from Thunderbird.

Was: Incident Number INC000001054054

Changing my e-mail client is best done after the semester ends, and all work for the semester is completed. This will probably take us to the last week in May or beyond.  No specific plans for that time yet.  Your preference?

September 1st (Wed)

PhysIT Admin: Laptop for Kacey, for annual Admissions work and more.

Was: Incident Number INC000001280665

"We'll plan on looking at getting a replacement laptop starting in September."