How can working more closely with Chemistry IT benefit you and your group?
See also
- All groups must use certain Chemistry IT services
- Draft Opt-in example from Michael Lenetsky
- 2) Service Offerings for Opt-out Groups
- Much of the initial source data came from <R:\Chem IT\IT Support\Support Standards>.
These services are provided to Opt-in groups
- Groups may elect not to use most of the listed Chemistry IT services.
- The few exceptions are noted below. Some "required" services apply to all groups, including Opt-out groups.
Basic computer support, software, and IT security services
- Required: Provide network connection to CIT's AccessNet or A&S's RedNet for systems not managed by Chemistry IT. And Chemistry IT's network for systems managed by Chemistry IT.
- Buy standard, recommended computers.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
- Process standard warranty services.
- Coordination for Dell and Apple systems.
- Configure and assist with Cornell's email and calendar services
- Purchase software, and coordinate campus and other license management.
- Distribute software licenses.
- Distribute software media.
- Consultation services, 30 minutes per issue.
- Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
- Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
- Consult on backup strategies and options.
- First-look for hard drive recovery situations, and referral as appropriate.
- Assist graduate students regarding their personal systems.
- Advise on IT security, as well as malware remediation options.
- Advise on Cornell computing policies and share Chemistry IT's best practices.
- Opt-in extras:
- Required: Opt-in groups must support Chemistry IT's maintenance of a complete hardware inventory. Includes computers and printers within Opt-in groups.
- By default, group computers are managed by Chemistry IT and placed on Chemistry's network. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
- Installation, troubleshooting, and diagnostics on systems less than 6 years old running contemporary operating systems.
- Arrange standard back-ups where needed, using CIT's EZ-Backup service.
- Enable NetID-based log-on user-level accounts.
- Enable special Admin accounts for faculty member and IT Rep.
- If group distributes their Admin password to additional group members, this action will limit Chemistry IT's responsibilities.
- Install and update contemporary applications.
- Basic software includes MS Office, Adobe, and Identity Finder.
- Research applications include ChemDraw as well as software groups may have to pay for.
- Ensure computers configured following best-practices for security and other considerations.
- Users must still engage in safe computing practices.
- Antivirus installation, management, and scanning.
- Software inventory and patching tools.
- Malware remediation. Detect and remove malware when feasible. Reconstruct systems, as appropriate.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- If a computer is attached to an instrument, it must be single-purpose.
- Linux workstations are set up using a standard configuration.
- Warranty service coordination for almost any hardware.
- Process purchasing of almost any hardware and peripherals.
- Recommend and purchase department phones, tablets, and phone services
- Consult on personal mobile solutions.
Network and Cornell phone support
- Required: Manage and coordinate jack network activations with CIT.
- MAC address of system is required by Chemistry IT.
- Required: Manage all Cornell phones.
- Coordinate WiFi service deficiencies in Chemistry spaces with CIT.
- Opt-in extras:
- For the group computers managed by Chemistry IT, manage Chemistry's network firewall settings.
Printing support
- Required: If a network is desired for a printer, Chemistry IT activates nearby network jack for printer.
- MAC address of printer is required by Chemistry IT.
- Buy standard, recommended printers.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- Option to have printer managed by Chemistry IT. Services for standard printers include:
- Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.
- Process warranty or service contract, if applicable.
- Option to have printer managed by Chemistry IT. Services for standard printers include:
Research group web sites
- Consultation services, 30 minutes per issue.
- Consult regarding group web site hosting options.
Research Computing (not cluster or servers)
- Required: Process Sponsored NetID requests.
- Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus (commercial) resources, as appropriate.
- Opt-in extras:
- Establish group file shares, using CIT's SFS service. Do for both CIFS (Windows, Macs) and NFS (Linux) services.
- Uses Cornell's Active Directory groups, managed by Chemistry IT.
- Needs analysis, design, time estimates, recommend options for larger IT projects.
- Project specification and management.
- Work with CIT and other campus computing partners to explore and refine their solutions.
- Assist with research grant proposal IT requirements and associated IT-related budgeting.
- Establish group file shares, using CIT's SFS service. Do for both CIFS (Windows, Macs) and NFS (Linux) services.
Research Computing: Cluster and server support
- Enable option for an opt-out group to opt-in just their cluster.
- Opt-in charges would thus include a group fee and the computer count of the cluster.
- There would be no user fee, or a count of other group computers.
- Consider authorize grand-fathering in extra Chemistry IT services to select groups.
- Opt-in extras:
- Create and maintain research clusters and servers using contemporary operating systems.
- For clusters, includes deploying specialized cluster-provisioning software
- Services do not include research application installation, configuration, testing, or de-bugging.
- Services do not include researcher's script creation, testing, or de-bugging.
- Create and maintain research clusters and servers using contemporary operating systems.