Oliver received draft Friday, 9/2/16.
Opt In Groups
Install new Cornell owned (including grant-funded) computers with contemporary operating systems.
Enable NetID access, via Active Directory
Faciliate installation of Cornell-licensed software, whenever Chemistry IT is a gate-keeper.
Install any required software and develop strategies to update it.
Maintain updates and migrate to contemporary operating systems and applications.
Hardware repairs, warranty service coordination.
Secure disposal & recycling of computing equipment
Configure & help with email
Backups – consult & arrange where needed.
Troubleshooting, Diagnostics
15 minute limit on user assistance. (I AM GUESSING THIS NEEDS TO BE REWORDED.)
- If not resolved, expect a referral or a quote for additional services Chemistry IT services, at $40/hr rate.
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
Printing
- Printer specification, purchase, setup, networking and configuration
- Toner & ink supplies (Stock standard supplies, purchase others)
Mobile computing
- Recommend & purchase department phones, tablets, phone services
- Consult on personal mobile solutions
IT Purchasing
- Computers, clusters, printers, accessories, software for department and research needs
- Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
- Identify recommended products special deals from Cornell approved vendors.
- Process orders through University Purchasing systems.
Research Computing
- Group file sharing needs- Local and CIT Servers, cloud services, etc.
- Create and maintain Research clusters, High Performance Computing
- Linux OS consulting, configuration, management
- Instrumentation and Group computers
- Recommend other on campus or off campus resources where appropriate.
Telecommunications – Phone & Network
- Orders and service for phones and network connections
- Phones feature requests – Audix, call groups, number changes etc.
- Maintain department networks, machine registrations, firewalls
Computer Accounts
- Manage User Accounts
- Create & maintain special administrator accounts
- access authorization to group and department resources
- assistance with Cornell NetID and other Cornell accounts
IT Security
- Manage security of department IT resources – computers, file shares, networks, etc.
- Keep up-to-date on IT issues & policies
- Antivirus installation, management, scanning
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems
- Advise on security settings / implementation
Web management
- Manage chemistry.cornell.edu department web site
- Consult / assist with group web sites
General Consulting
- Needs analysis, design, time estimates, recommendations
- Project specification and management
- Work with CIT and other campus computing partners.
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- Assist with research grant proposal IT requirements, budgeting.