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  • LAMP
  • Lyris cit-lamp-hosting-l
    • keep updated with current customers
    • post communications, outages, etc. to list
  • Charter for HA LAMP
    • Business case development
    • Working with Greg Busby
    • NOTE: Jason Woodard would like to put all Admin apps in our LAMP but needs SSL
  • Waiting on a self service page to view who is over on NUBB and/or disk space
  • Service backlog (GreenHopper in Jira?)
  • Documentation process, whom do we interface with in ISIS?
    • Who has review and approval authority?
    • Interface with training and docs to complete?
  • Update customer list(DB) with Activity numbers, etc.
  • TESTING
  • Admissions Admitted Students (Andy Z.)
  • cornell.edu and MSCF (Shelli)
  • Baseline for hosted services
  • monitoring tools and dashboards
  • CF9 upgrade
  • MISC
  • Work with ISIS to develop a "redirects template" for customers to reference when doing redirects in our environments.
  • High level checklist for site migrations.
  • Metrics for new instance turn around.
  • Maintenance records for services.
  • Audit trail for new account security (Sarah).
    • Permit auditing
  • Communications during outages
    • Thinking of the list that Mike Ferdinando had and the flowchart Jon had made.
  • Quarterly report, metrics, IT Forum
  • Watch hosting email and RT queue for requests
  • Meetings with IWS
  • Update Customer Agreements annually
  • Hosting product FAQs
  • Tomcat Hosting
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