| Name | Size | Creator | Creation Date | Labels | Comment | ||
|---|---|---|---|---|---|---|---|
| JPEG File bombar.jpg | 10 kB | Tony Lombardo | Mar 01, 2012 15:30 |
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| Version 1 (current) | 10 kB | Tony Lombardo | Mar 01, 2012 15:30 | ||||
| Microsoft Word Document Bomgar sample dialog.docx | 16 kB | Tony Lombardo | Feb 22, 2012 09:11 |
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Dan's inital draft of technician Bomgar conversation with end user | ||
| Version 1 (current) | 16 kB | Tony Lombardo | Feb 22, 2012 09:11 | Dan's inital draft of technician Bomgar conversation with end user | |||
| Microsoft Word Document BomgarServiceDeskProcedure.docx | 533 kB | Tony Lombardo | Mar 01, 2012 16:31 |
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Changed user to end user and technician to TSP to match the C@C documentation. Added links, changed images. | ||
| Version 7 (current) | 533 kB | Tony Lombardo | Mar 01, 2012 16:31 | Changed user to end user and technician to TSP to match the C@C documentation. Added links, changed images. | |||
| Version 6 | 460 kB | Tony Lombardo | Feb 24, 2012 13:49 | I think it makes a lot more sense now with the diagrams entered and the sections broken out.Adding the diagrams | |||
| Version 5 | 69 kB | Tony Lombardo | Feb 23, 2012 16:49 | Latrest version, added more to the activies section and some to the glossary | |||
| Version 4 | 62 kB | Tony Lombardo | Feb 22, 2012 15:34 | Updated Purpose, Background and Procedure tasks sections. | |||
| Version 3 | 62 kB | Tony Lombardo | Feb 21, 2012 16:37 | Updated activities numbering to match the swimlane. | |||
| Version 2 | 62 kB | Tony Lombardo | Feb 17, 2012 15:01 | Updated the jump client process steps to aid in creating the diagram. | |||
| Version 1 | 62 kB | Tony Lombardo | Feb 16, 2012 14:26 | Inital draft of the Bomgar Main procedure document. | |||
| PDF File Help Desk - Framework for Taking on New Services.pdf | 85 kB | Tony Lombardo | Feb 24, 2012 10:18 |
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Dan's first draft of level 1 end user tasks, escalation paths and service levels. | ||
| Version 1 (current) | 85 kB | Tony Lombardo | Feb 24, 2012 10:18 | Dan's first draft of level 1 end user tasks, escalation paths and service levels. | |||
| File Information_Technology_Process_Swimlane_Bomgar.vsd | 191 kB | Tony Lombardo | Mar 01, 2012 16:32 |
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Changed images, corrected Bombar to Bomgar | ||
| Version 11 (current) | 191 kB | Tony Lombardo | Mar 01, 2012 16:32 | Changed images, corrected Bombar to Bomgar | |||
| Version 10 | 191 kB | Tony Lombardo | Feb 29, 2012 13:06 | Made changes we discussed on Monday, also added a basic diagram for the pre-installed Jump Client scenario. | |||
| Version 9 | 180 kB | Tony Lombardo | Feb 24, 2012 11:34 | Minor changes to step 310 and changed "group" to "team" | |||
| Version 8 | 180 kB | Tony Lombardo | Feb 21, 2012 16:36 | Slight changes to numbering. | |||
| Version 7 | 180 kB | Tony Lombardo | Feb 21, 2012 11:08 | Made changes that Dan details 02/20 10pm below. | |||
| Version 6 | 179 kB | Tony Lombardo | Feb 20, 2012 15:33 | I've attempted to incorporate Dan's changes into a new version of the swim lane. | |||
| Version 5 | 217 kB | Tony Lombardo | Feb 20, 2012 08:03 | Dan's updates to the swimlane from Friday 17th. | |||
| Version 4 | 163 kB | Tony Lombardo | Feb 17, 2012 14:58 | Added Jump client info to the swim lane diagram. Note the tabs at the bottom! | |||
| Version 3 | 151 kB | Tony Lombardo | Feb 16, 2012 14:25 | Upated version of the original swim lane. I broke it out into 4 areas. I need to add Jump Client info. | |||
| Version 2 | 142 kB | Tony Lombardo | Feb 15, 2012 15:57 | Updated version from Dan following this morning's meeting. | |||
| Version 1 | 131 kB | Tony Lombardo | Feb 15, 2012 12:17 | Jim's original draft Visio of the Main Process. Again, if you keep the filename the same Confluence will track the versions! | |||
| Microsoft Word Document JumpClientV2.docx | 4.08 MB | Tony Lombardo | Mar 13, 2012 12:24 |
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Current draft version of the Jump Client for TSP | ||
| Version 1 (current) | 4.08 MB | Tony Lombardo | Mar 13, 2012 12:24 | Current draft version of the Jump Client for TSP | |||
| Microsoft Word Document Remote Assistance Communication.docx | 20 kB | Tony Lombardo | Feb 20, 2012 08:04 |
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Dan's first crack at communications surrounding Bomgar | ||
| Version 1 (current) | 20 kB | Tony Lombardo | Feb 20, 2012 08:04 | Dan's first crack at communications surrounding Bomgar | |||
| Microsoft Word Document Service Desk Level 1 Support.docx | 24 kB | Tony Lombardo | Feb 29, 2012 12:31 |
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Dan's latest version of the Level 1 info document, with service levels and expanded Q&A scenarios. | ||
| Version 2 (current) | 24 kB | Tony Lombardo | Feb 29, 2012 12:31 | Dan's latest version of the Level 1 info document, with service levels and expanded Q&A scenarios. | |||
| Version 1 | 20 kB | Tony Lombardo | Feb 24, 2012 10:09 | Dan's first draft of level 1 support info for the service desk. | |||
| PDF File ujumptechnology.pdf | 1.27 MB | Tony Lombardo | Feb 15, 2012 12:13 |
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Bombgar PDF on Jump technology. | ||
| Version 1 (current) | 1.27 MB | Tony Lombardo | Feb 15, 2012 12:13 | Bombgar PDF on Jump technology. | |||
| PDF File wpBomgarForServiceDeskSupport.pdf | 829 kB | Tony Lombardo | Feb 16, 2012 09:27 |
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Bomgar PDF on Using Bomgar for Support at the Service Desk | ||
| Version 1 (current) | 829 kB | Tony Lombardo | Feb 16, 2012 09:27 | Bomgar PDF on Using Bomgar for Support at the Service Desk |
