Our mission
Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.
Our focus
- Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs.
- Assist in managing the health of the overall relationship between the customer organization and CIT.
- Assist in aligning the business direction of both the customer organization and CIT.
The value-add for the customer:
- Facilitate better operational responses
- Bring visibility to requests and issues requiring attention
- Better communication between the customer organization & CIT
- Less confusion over expectations, roles, contacts, and project status
- A channel for greater influence and involvement in CIT processes
- An overall improved experience leading to "it is easier to do business with CIT."
How we do this. . .
- Learn more about the customer organization; understand their business in an effort to better assist on IT issues.
- Assist our customers by improving coordination on specific projects, requests and issues that require special attention.
- Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention.
Account Management Services
Team members:
Diane Sempler, manager