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Our mission

Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.

Our focus
  • Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance.  Act as an advocate in that AM strives to understand and represent the customer's IT needs
  • Assist in managing the health of the overall relationship between the customer organization and CIT
  • Assist in aligning the business direction of both the customer organization and CIT
  • Facilitate better operational responses
  • Bring visibility to requests and issues requiring attention
  • Better communication between the customer organization & CIT
  • Less confusion over expectations, roles, contacts, and project status
  • A channel for greater influence and involvement in CIT processes
  • An overall improved experience leading to "it is easier to do business with CIT"
  • Learn more about the customer organization; understand their business in an effort to better assist on IT issues
  • Assist our customers by improving coordination on specific projects, requests and issues that require special attention
  • Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention
Our Services
  • Build and maintain client relationships
  • Group facilitation
  • Issue resolution
  • Identify opportunities for common IT solutions
  • Organize cross-functional CIT resources
  • current AM client list
     
    (more detail...)
Internal Account Management
  • Serve as a point of contact for ATSUS services & specific client questions
  • Better communication between CIT divisions & ATSUS
  • Less confusion over expectations, roles, contacts, and project status
  • CIT Division List

Account Management team members:

Diane Sempler, Manager
phone: 255-5570

Aimee Decker, Account Manager
phone: 255-0823

Mike Ferdinando, Account Manager
phone: 254-8743

Ron Seccia, Account Manager
phone: 255-4126

         


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