Ticket Sales Process:
The process begins when a customer purchases a ticket for an athletic event, either online, over the phone, or in person at the ticket office.
All ticket sales income will be processed through the vivenu system. Income will be recognized when sales are made, or individual tickets are distributed, regardless of when the event happens, as sales are non-refundable except in the case of an event cancelation. Large events will be recognized at the time of the event and held in deferred revenue until then (example: MSG Hockey).
Tickets are sold on-line via vivenu at BigRedTix.com. In addition, tickets are sold at the ticket office window and logged in vivenu as sold.
Consignment Tickets:
Athletics Ticketing facilitates the sale of consignment tickets for various away/neutral site competitions – including, but not limited to the annual hockey game at MSG and post-season competition. Sales and payment are executed through vivenu, and ticket distribution channels are dependent on the host site’s ticketing software system.
Complimentary Tickets:
Complimentary tickets are allowed for student athletes (4), their guests at their own sporting events, A&PE staff (2 per event except Ice Hockey), recruits (3), high school, prep or junior college coaches (2), and other groups (churches, charities, youth groups).
In order for Cornell Athletics to issue complimentary admissions to any contest for student athletes they must:
- Identify the names of each guest he/she wishes to receive complimentary admission. Each guest is only eligible for one (1) ticket.
- The student-athlete designates his/her guests by placing Individual names (first and last) via the online comp submission process.
- Comp requests must be submitted through the online submission up to 48 hours prior to a ticketed event. Any requests within 48 hours must be requested via email or in-person and approved by Office Manager or Assoc Athletics Director.
- A pass list for each ticketed event will be generated from the athletes’ comp requests by the ticket office staff.
- Complimentary ticket are digitally distributed to the guests utilizing the contact information provided by the student-athlete.
Complimentary tickets are also processed as a part of Sport Marketing contracts with corporate partners and frequently offered to Cornell Students and A&PE staff for a variety of events. All comp ticket requests direct by the customer (Cornell affiliate) are processed based on eligibility via vivenu authentication integration with PeopleSoft. All other requests are manually processed upon request from Athletics Senior Team members (Assoc, Senior Assoc, Deputy, Senior Deputy and/or Athletics Director)
Reconciliation Process:
Ticket sales income will be reconciled according to the following procedures:
- Office Manager (daily) – review Daily Sales Report
- Close of each day - confirm batch totals equal cash, check, and credit card receipts for point-of-sale transactions. Provide internal billing information to SSC for interdepartmental orders.
- Start of each day - Review the settlement report in CardPointe to reconcile previous day’s online sales with vivenu system
- Research and correct any discrepancies
- Assoc Athletics Director (monthly) – review Reconciliation report
- Provide Bursar billing revenue information to SSC
- Research and correct any discrepancies
- Upload all documentation for the month to Box folder that is shared with SSC
- Assoc Athletics Director & A&PE Finance Specialist (quarterly)
- Confirm ticket sales income has been credited to the correct object/sub-object codes
- Research and correct any discrepancies
- SSC (monthly) – review ticket sales documentation submitted by A&PE
- SSC (monthly) – reconcile Bursar revenue to KFS general ledger
- SSC (monthly) – reconcile internal sales revenue to KFS general ledger
- SSC (monthly) – reconcile CardPointe credit card sales income (POS) to vivenu system
- SSC (monthly) – process edoc to record ticket sales income in KFS general ledger
- SSC (monthly) – review and reconcile balance sheet income
- SSC (monthly) – review and reconcile clearing account
- Assoc Athletics Director