Answers to questions about Azure that we often see at Cornell 

Example Category

Example Question

Example Answer

Basics

How do I request a Cornell Azure subscription?

To request a Cornell Azure subscription, or to migrate an Azure subscription you already have to the Cornell Azure Enterprise Agreement, complete this form: https://cornell.qualtrics.com/jfe/form/SV_6xsBMFgjdZ9VXjT

How do I access my Cornell Azure subscription?

Login to https://portal.azure.com with your Cornell NetId credentials. If the login process asks you, choose "school/work account", not "microsoft.com account".

Support

How much does Azure support cost?

Azure support is free at present, whether you seek it directly from Azure or ask the CIT Cloud Team.

How do I get technical support for Azure?

You can request support from Azure directly or from the CIT Cloud Team.

• All Azure subscriptions managed by the CIT Cloud Team have access to Premier-level support (https://azure.microsoft.com/en-us/support/plans/). See https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request for your options for creating a support request.
• Email the CIT Cloud Team at cloud-support@cornell.edu. At present the CIT Cloud Team is ramping up expertise in Azure so support is available on a best-effort basis.

Costs & Billing

How am I billed for my Azure charges?

What will Azure cost me? Does Cornell get any discounts in Azure?

Is there a data egress waiver in Azure, like there is in AWS?

In short, yes there is a data egress waiver. See https://azure.microsoft.com/en-us/blog/azure-egress-fee-waiver-for-the-academic-community/

 DO CUSTOMERS NEED TO DO ANYTHING SPECIAL TO USE THE WAIVER? IS IT AUTOMATIC? 

Networking

Is there private network connectivity between the Ithaca campus and Azure?