Would like to get these wrapped up and to Jeff Truelsen by 2/24
Bomgar processes documentation progress and schedule
Process |
Start |
Target |
Complete |
Owner |
Notes |
|---|---|---|---|---|---|
Main Procedure |
2/8 |
2/22 |
|
Dan/Tony |
Attached updated version from Dan below. |
Jump |
2/8 |
2/17 |
|
Dan/Tony |
|
Provisioning |
1/31 |
2/23 |
|
Chuck/Dan |
|
FAQS |
2/9 |
2/22 |
|
Chuck/Dan/Tony |
|
Script/Dialog |
2/15 |
2/21 |
|
Chuck/Dan |
Conversation to have with the user to walk them through getting Bomgar running. See "Bomgar sample dialog.docx" below. |
Reference Links
- http://www.it.cornell.edu/services/bomgar/ - Customer facing pages on IT@Cornell
- ITSM Process Confluence Page
- ITSM Process Confluence Page, final repository for completed Bomgar processes
- Chuck Boeheim's Provisioning Confluence Page
- Bomgar Training
- Bomgar Documentation Library
- Bomgar Overview of the Representative Console
- Bomgar, Introduction to the Representative Console
- Bomgar Session Start Options
- Bomgar Support Session Overview
- Bomgar Screen Sharing
- Bomgar File Transfer
- Bomgar System Information
- Bomgar Command Line
- Bomgar Presentation
- Bomgar Rep Invite
- Bomgar Customer Client Page - nice info on how to customize the Bomgar end user experience
Jump Clients
- Bomgar Jump Clients - general information
- Bomgar Using Jump Clients - Control Unattended Computers with Jump Clients video and transcript
- Bomgar The Jump Clients Page - mass deployment information
- Bomgar Manage and Deploy Jump Clients - more info on mass deployment from the administrative interface
- Bomgar Jump Technology Index Page - has links to most all things Jump Client