Subject Area |
URL |
Detail Description |
Approval | Approval Server Administration | Process administrators use the form to perform the
following tasks of managing and configuring the approval server:
|
Approval | Approval Notification | Process administrators use this form to create and modify notifications sent by approval processes. |
Approval | Detail | All data about an approval request are stored in the AP:Detail form. You can use this form to determine the status of a request, and to see a history of activity on the request for any approval process. |
Approval | Signature | All data about signatures associated with an approval request is stored in the AP:Signature form. Administrators can use this form to review the responses to a request. |
Approval | Detail Signature | The AP:Detail-Signature join form joins data from the AP:Detail and AP:Signature forms. You link this form to your application's approval request form to create a three-way join form when you add approvals to your application. |
Approval | Change Approval Mapping Diagnosis | If approval mapping exists but approver is not being generated, check this form and see if the approval mapping is shown in results |
Approval | Join form between Change and Approval | The AP:More Information form stores and displays More Information requests and responses that pertain to the related approval request form. |
Approval | More Information | The AP:More Information form stores and displays More Information requests and responses that pertain to the related approval request form. |
Approval | Documentation about Approval server Supporting Forms | |
Change Template Business Service Association | Form use to fix issue with Business service changing after saving template. /a> | Steps to follow: 1- Change Business service on Change template 2- Access form 3- Search for submit date > $DATE$ 4- Copy Entry 2 Request ID 5- Search for Entry 2 request ID 6- Delete old entry |
Email/RBE | Incoming/Outgoing Email Messages | List all Incoming and outgoing messages. |
Email/RBE | Email Error Messages | List of messages which error out except for messages with "Action:" in it, there will show up in this form but they have been processed because of a Cornell customization. |
Email/RBE | Email Error Logs | Email error logs. Disregard logs with the following message text "The specified instruction cannot be found in the AR System Email User Instruction Templates form. failed". They are the logs for the "Action:" issue that Cornell fixed with a customization. |
Email/RBE | CORNELL:Email Filter | Form use to reject email based on the 'From' email address. Even though the form also allows to reject email on the Subject line, it should be used for this. We should use theRBE: Configuration option for the "Excluded Subject" category. |
Email/RBE | RBE Configuration | Allows to report on all Configuration |
Email/RBE | RBE:Message | Allows to see details messages processed by RBE |
Email/RBE | RBE:Rules | Can't do anything in this form, however, using the Create AR Server report form, it is possible to report on it. |
Email/RBE | RBE:Transaction | Search for error message for RBE processed email |
General | Mid Tier Object List | List of most popular forms |
General | Manage defined and customer searches on for various console. | Manage defined and custom searches for various console. For example, using this form, administrators can add a filter to a user "My Searches" menu in the Incident Console. |
General | List of Advanced Search Form | Misc Advanced Search form |
General | Menu Items | Form to add items in menu. Use with care! |
General | Status Reason Menu Items | Form to add status reason menu items. Use with care! |
General | To add field to misc drop down list the field list to create custom filter on Incident Console form | Use with care |
Incident - Assignement | Incident Assignment Log |
Search/Show details assignment log with assignment
duration. Key thing: If a group hasn’t moved the incident beyond “assigned”, that assignment won’t show in the assignment log. The assignment log is tracking status changes by group for the past statuses; current status is in the current incident, so it’s not in the log. |
Incident - Assignment | Search Assignment Logs | Search Assignment log and provide more information about the Incident than the assignment log |
Incident | One Page view of the Incident | Simple one page view of the incident form. |
Incident | Retrieve Business Service Reconciliation ID | The Business service reconciliation ID is required to create an incident using the web service. With the form, you can search for a business service and find the reconciliation ID. |
Incident | Form use to create incident by backend process | For information only. This is the stating form where the incident is created from. |
Incident - Worklog | Search Incident Worklog | Search Worklog with incident data |
Incident - Worklog | Incident Worklog | Form use to delete Worklog or attachment |
Incident - Outgoing email Log | Notifier Log | Provide a log of all support staff notifications sent for an incident as well as all outgoing email sent from the incident. |
Knowledge Management | Knowledge Manager | Direct link to view to retired articles in bulk mode: 1- Search for 'Article Status English' = "Published" 2- Select 'All' and Modify 'All" 3- Type "Retired" in 'Article Status English' field 4- Type 'Yes' in 'z1D_PassedOnDisplay' field 5- Click 'Save' |
Mobility | Push Notification Log | |
Mobility | Monitoring Mobility Activity | |
Mobility | Deregister device | More about it here: https://docs.bmc.com/docs/display/public/mobitsm8100/Deregistering+a+device+from+user+notifications |
Notification | OOB Notification Messages | Use to enable/disable OOB notifications and to change body text |
People Load Exception | ITSG Exception | |
People Load Merger | People Load Merger | People Load Process |
People Load | People Load | People Load Process |
People Load Organization | People Load Organization | People Load Process |
People Load Site | People Load Site | People Load Site |
People Load Organization TEMPLATE | People Load Organization TEMPLATE | Template use to create organization during the People Load Process |
People Load Site TEMPLATE | People Load Site Template | Template use to create site during the People Load Process |
People Load TEMPLATE | People Load Template | Template use to load people in Remedy |
People Permission Load TEMPLATE | People Permission Load Template | Permission Template use to load people in Remedy |
People Load Organization ERRORS | People Load Organization Errors | People Load Organization Errors |
People Load Site ERRORS | People Load Site Errors | People Load Site Errors |
People Load ERRORS | People Load Errors | People load error form |
People | Search by Permission Group | Search People Records by Permission Group |
People | Search by Support Group | Search People Records by Support Group |
People | Search by Functional Role | Search People Record by Functional Role |
People | People - Support Group Association | You can use the form to search for people with double-space in their name after the assignee is selected. |
People - Notification | Search User Configured Notification | Using this form, you can retrieve notification event created by a support staff. These notifications supersede defined notification. |
Pre-defined Reply | CORNELL Email Template- Old form | This is the old form that was created to manage pre-defined reply aka Cornell email template. |
Pre-defined Reply | CORNELL:Email Template Console | This is the new form that was created to manage pre-defined reply aka Cornell email template. |
ProdCat | Search Product Model-Version | Form allows to review Product Name and Model/Version together. |
ProdCat Alias | Search Product Alias | Form allows to delete multiple entry of an alias. |
Report | Manage Reports Detail Configuration | Provide access to report congfiguration option not available to the usual user |
Report | Create AR Server Report | Form to create AR Server Report (Old report format). Good to create a report on any Remedy form. |
Report | Run AR Server Report | Run all reports |
SRM | Detail Request | To investigate issue with submitted request |
SRM | Build a direct URL to an SRD | SRD are usually accessed from SRM but it is also possible to create a direct URL to an SRD so one can access the SRM from any web site. |
Status Transition | To manage possible status transition | Provide some level of control on invalid status transition. |
Work Order Status Transition | To manage Work Order status Transition | |
Other Forms | Search other forms | Third Party web page to search for a particular form |