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Vertere is the tracking system necessary for safety, paid for by EH&S and supported by Vertere.

Top-level info, for Vertere users

Vonnie <yme2> wrote to Chemistry staff, 5/24/16:

  • As of today, please remove all bookmarks you use to access Vertere.  We have moved to their cloud version. The new link is below and should work just the same. You shouldn’t see any changes. Please add this link:  http://cornell.vertere.com and use as you did before. If you have an issues please let me know.

Info pertains just to Vonnie's use of Vertere

Windows 10 upgrade to Creator broke bar-code scanner access used for Vertere data. Here's the remedy.

Summary

  • Within the Admin account (log in as Admin), get both "Windows Mobile device connectivity"-related Services to run with the "Local System account".

More detailed diagnosis and fix presumptions

INC000001958040 and INC000001966279, 5/12/2017 and 5/23/2017, respectively. Fixed with assistance from Vertere. Here's how:

Presenting problem: The Symbol Windows CE USB device was not visible within Explorer for browsing it like a thumb drive.

  • During this entire de-bugging process, the Symbol Windows CE USB device was visible within the Devices and Printers, and connected as correctly named USB device (Notification area task bar), and as a mobile device within Device Manager.

Step 1: Windows Mobile Device Center (WMDC) stopped working following upgrade to Creator. Could not get beyond temporary splash screen until I did the following after which WMDC would again launch:

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/after-windows-10-creators-update-can-not-connect/9807ebe3-0e53-410d-b3b2-067d3f92de0e

  • "Run as Admin" to open the Services applet.
  • In the Services applet, look for the "Windows Mobile 2003-based device connectivity" service. Double-click it to view it's properties, choose the "Log On" tab and select "Local System account" as the log on mode.

However, once WMDC opened, it could not see the Symbol Windows CE USB device. Presumably 100% related, that device was thus still not visible within Explorer for browsing it like a thumb drive.

Step 2: Vertere staff hadn't heard of this problem. With the above success, they then tried the "Local System account" trick from above on the similar service listed right after it, alphabetically (Windows Mobile-something-or-other). And after restarting that service, the Symbol Windows CE USB was again available from Windows Explorer (and similarly visible within WMDC). Thus, problem truly fixed.

Noted 5/23/2017

  • Oliver logged in with his User account (oh10), neither service was running AND he was able to browse the Symbol Windows CE USB device. WHAT?! Whatever.
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