See also

• Known issues and related workflows or work-arounds (public)
• Stockroom software project (private)

Stockroom staff => Chemistry IT

• Optional: Connect with your supervisor, David Neish.
• Via email <ChemIT> or web form:
  • http://it.chem.cornell.edu/chemit-request/

Chemistry IT => Fix it. Or, bring in Brightworks, if necessary

Chemistry IT staff will discern if an issue is something we can do something about (since we run the servers, can reboot Quickbooks, have solve simple problems in the past, etc.). Or is something that we must instead seek Brightwork’s expertise.

• Ensure any new request for service does not overlap with known problems by reviewing pages under the "See also" section, above.

If Chemistry IT cannot fix the problem, we will put in a request to Brightworks either for a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).

• Chemistry IT will contact Brightworks at <help@brightworks.cc>.
  • This will create a ticket request with Brightworks.
• Ensure David Neish is informed, if not already directly involved.
  • Also we or David are to inform MichaelL if expectation is a spend of greater than $500 to address the issue.
• If urgent and presumed necessary, request action taken immediately.
  • If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).

Historical notes