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CU has paid for site license to Acrobat (all CU machines) and Creative Cloud (1/2 of CU's systems). It can be hard to install the software, however. And you must inventory-track most installs.

2 very different ways to do the installs

Method 1: Have user use their Adobe ID

This is Oliver's preferred method for a single user computer.

Request the Adobe ID from CU Software:


Email template
================================
Subject: Adobe ID request
To: CU Software Licensing Support <cusoftware@cornell.edu>

CU Software,

I am a TSP in Chemistry and Physics IT. This is a request to provision the following employee(s) with Adobe IDs:

Name <NetID@cornell.edu>

Thank you, yourname
IT Manager, Chemistry and Physics IT
================================

Ensure you document that you got the user an Adobe ID (see below, "Inventory requirements")

For Windows systems we manage, here are Oliver's instructions:

a) In the Admin account (or user's account with Admin rights?), get the installer from our fileshare, or monkey through at the Adobe web site to get the installer, using our CRCF credentials.

b) In the user's account, use the installer to choose the desired software, using their Adobe ID credentials.

c) Reboot and ensure all works for the user.

Use Cornell's serializer

Michael's preferred method. And best method for a shared computer.

  • Ensure you have the latest serializer.

Inventory requirements

Anytime you do an Adobe software installation other than Adobe Acrobat, you must add it to one of our 2 inventory documents located at our SharePoint here:

Note there are two files, one for each of the two methods which can be used to install Adobe CC:

  • One to inventory our requests for Adobe IDs (and associated installations, for our benefit).
    • We are doing this since we don’t believe CU Software will make this information available to us so we otherwise won’t know for whom we’ve made requests.
  • And another to inventory our Adobe CC installs using CU’s serializer.
    • CU Software is now requiring we do this, starting with Creative Cloud (CC) 2015. (They did not required this of CC 2014, FWIW.)

We’ll see if us hosting this info on MS Word files within SharePoint is better or worse for this kind of inventory maintenance than Confluence. Please share your experiences- thanks.

See also CU's Adobe licensing history

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