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ChemIT staff members work hard to bring value to to CCB research, teaching support, and administrative groups. Learn more about what drives us!

 

See also

Questions to answer

  • What do we value?
  • What do we measure, gauge, evaluate?
  • Where are we? (How define?)
  • Where do we want to go? (How define and measure?

ChemIT exists to:

Provide local, focused IT services in:

  • Research
  • Teaching
  • Administration

The types of services are either unique or value-added.

  • For commodity services, only provide them if super-efficient and/ or highly valued.

ChemIT's Actions and Decisions are:

  • Transparent
    • Ensure we are working on the "right" things
  • Efficient
    • Ensure we are doing the work right.
      • Learn to productively say no, when appropriate. (smile)
  • Sustainable
    • Avoid staff burn-out, train to ensure continued relevance, and budgets & funding reinforcing most valued services

ChemIT Priorities are:

  • Relationships
    • Work on the "right" thing though mutual understanding and appreciation.
      • Meet real needs, balanced against total costs and competing demands
  • Results
    • Performing our work the "right" way through staff training and experience.
      • Enable cost-effective, sustainable solutions

We measure what we do by:

Seeking evidence of failure.

  • Includes if anyone had an unpleasant surprise.

Meaningfully measuring and presenting what ChemIT does over time.

  • Maintaining a list of current projects, both large and smaller.
    • Indicate monthly completed projects
  • Track most every non-project request, called a "ticket".
    • A snapshot of "open" tickets: Title description, who it's assigned to, date it was created, its status, etc.
    • Monthly count of tickets per person completed.

Tools and Techniques

SWOT

  • Strengths (internal)
  • Weaknesses (internal)
  • Opportunities (external)
  • Threats (external)

Example

Context

 

 

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