Scope: LTS staff who interact with patrons should record information about these transactions in the CUL Count-It system.
Contact: Adam Chandler, Liisa Mobley
Unit: E-Resources
Date created: January 2016
Date of next review: January 2017
A. About the Count-It system:
- URL for Count-It: http://countit.library.cornell.edu/
- Count-It help: https://confluence.cornell.edu/display/countit/Help
- Email list if you have questions: cul-countit-l@cornell.edu
- Record questions as you go. Record all transactions and approximate time spent with patrons. Make it quick - you don't need to add a lot of detail.
- Do not include patron identifying information in the report.
B. Information included In the "Profile" secton:
- Login with netid. Your netid will be pulled automatically into the profile.
- "Staff type": other staff
- "Unit": LTS
- "Location": library office
In the "Question" section:
Question type: Knowledge
Duration (in minutes): Use one of these values, round up: 5, 10, 30, 60,
Notes: Add information about waiting for publishers, etc.
Mode: Email, almost always
Content/type: software/systems
Patron type: If you know patron type, record it. Otherwise use unknown.
As liaison: Leave blank
In the "Optional" section:
Topic: Enter a value. For example, roper ipoll, books24x7
Other staff involved: If you collaborated with other staff, add their names.
How did patron find us: Libit-l, almost always. Might be Proquest, personal email.
Notes: Keep it brief.