See also

•  Contextual Visions and Missions
• ChemIT's ability to deliver services means we can't do everything for everyone all the time. :-)

Questions to answer

• What do we value?
• What do we measure, gauge, evaluate?
• Where are we? (How define?)
• Where do we want to go? (How define and measure?

ChemIT exists to:

Provide local, focused IT services in:

• Research
• Teaching
• Administration

The types of services are either unique or value-added.

• For commodity services, only provide them if super-efficient and/ or highly valued.

ChemIT's Actions and Decisions are:

• Transparent
  • Ensure we are working on the "right" things
• Efficient
  • Ensure we are doing the work right.
    • Learn to productively say no, when appropriate.
• Sustainable
  • Avoid staff burn-out, train to ensure continued relevance, and budgets & funding reinforcing most valued services

ChemIT Priorities are:

• Relationships
  • Work on the "right" thing though mutual understanding and appreciation.
    • Meet real needs, balanced against total costs and competing demands

• Results
  • Performing our work the "right" way through staff training and experience.
    • Enable cost-effective, sustainable solutions

We measure what we do by:

Seeking evidence of failure.

• Includes if anyone had an unpleasant surprise.

Meaningfully measuring and presenting what ChemIT does over time.

• Maintaining a list of current projects, both large and smaller.
  • Indicate monthly completed projects

• Track most every non-project request, called a "ticket".
  • A snapshot of "open" tickets: Title description, who it's assigned to, date it was created, its status, etc.
  • Monthly count of tickets per person completed.

Context

• Contextual Visions and Missions