For service or supplies for Administrative/Teaching printers, contact ChemIT. We encourage you using our ChemIT service request webform. This documentation page also includes procedures for ChemIT staff.
Applicable to select Xerox printers in some research groups
See our inventory for list of printers under Eastern contract, "AllChemistryPrinters", located on ChemIT's file share:
- R:\Chem IT\Inventory\Printers
CCB Administrative/Teaching staff should contact ChemIT for any printer issues, please
- Issues can include supplies, repairs, replacement, additions, and so forth.
Please use our web form's "printer" section, or include that info in your email to us:
- http://it.chem.cornell.edu/request/
- No need to put in an account number.
ChemIT staff procedures
This concerns CCB Administrative/Teaching printers covered by the Eastern contract (they have an Eastern Inventory Tag on them). Be warned that not all Administrative/Teaching printers are not under Eastern contract - toner is via the regular procurement procedures.
Supplies ordering for Eastern contract printers:
Get supplies from our toner cabinet. Reorder from Easter, filling form using snapshot below as a guide:
Print the resulting page after you submit so we have a time stamp record of the request. You should also receive an email from Eastern to crcf@cornell.edu acknowledging the order. Keep both the printout and the email until the order arrives - helps trace down what happened when toner doesn't arrive. They don't tell you a cartridge has gone out of stock until several days after the order is placed, this is why we keep one of every cartridge under contract.