Streamline all services and support of audiovisual technologies and circulated technical items at Mann Library, making the user's experience as close to the model of "one stop shopping" for their A/V, peripherals and room reservation needs as possible, while also ensuring our ability to provide relevant technical training and documentation for users. Also look for opportunities to partner with other CU/CUL units (CIT, ATC, others) to provide instruction on software applications that are already taught in other units (i.e. MS Office products & Adobe products, which are taught by CIT staff in CIT labs, etc.). Find ways to solicit feedback in order to determine needs for technologies, documentation, instruction, etc. Along with the Mann PAC group, Access Services, Howard Raskin, help with policy decisions relating to A/V spaces. MaLT group should drive technology-related policies, but these should mesh cleanly with other related policies.
Deliverables
- Create a single point of entry, both physical and virtual, for users to reserve any *reservable* room (not to include study rooms, carrels, etc.) in Mann. This raises the question of whether to keep keys at Circ or MaLT. Most reservations are likely going to happen online, but should this operation be at the MaLT desk?
- Create a single point of service and support for all circulated technology in Mann (laptops, camcorders, GPS units, etc.)
- Coordinate all support for A/V in Mann Library in a central location.
- Determine any holes in our instruction program related to the technologies we provide. (include faculty-only training: how to use the Elmo, the Sympodium, etc.)
- Determine charges, if any, to non-CALS users for these services.
- Determine a suitable location(s) for all of the above.
- Collaborate with (____ class/ ____ instructor) to assess the effectiveness of the Bissett space; recommend improvements and /or changes.
- Brown Bag/Professional Roundtable type events spotlighting developments, trends, etc.
- Recommendations for new technology and upgrades.
- Provide director of Mann with an annual report describing the year's milestones, technologies we are monitoring, trends, successes, failures, statistics on measurable aspects, etc.