As of 8/8/13, this is the support work flow for both break/fix AND for feature/change requests.
Stockroom staff => ChemIT
<chemit>
- Emailing us will create a ticket request with ChemIT.
ChemIT => Brightworks
ChemIT to request either a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).
- ChemIT to contact Brightworks at <help@brightworks.cc>.
- This will create a ticket request with Brightworks.
- Ensure David Neish is informed, if not directly involved.
- Also inform MichaelL if expectation is a spend of greater than $500 to address the issue.
- If urgent and presumed necessary, request action taken immediately.
- If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).
Current issues being dealt with, through Brightworks
- Ticket#60376/CUChem/WebApp "ID" didn't feed to QB "NUM" for 24 records in mid-April.
- Was: Ticket#60376/CUChem/WebApp "ID" not feeding to QB "NUM" anymore
- Ticket#58816/CUChem/Add Office Supply Purchase Restriction Functionality