Clarifying that PhysIT does not provide desktop or printer IT support for Bob Lieberman.
Network and phone service issues go to PhysIT
Bob Lieberman's office, part of the Learning Strategies Center, is in Physics's space. As such, issues Bob may encounter with the network itself or phone services should be directed to PhysIT.
PhysIT can help resolve issues with the network or phone services themselves (by working with CIT) or funding-related issues with those services (by working with the Physics Admin office). Examples include:
- providing network configurations (necessary for new networked devices)
- getting jacks activated
- getting a phone number changed or added
Scenario example:
If Bob has a network-related problem, but the network jack is working correctly, SAS IT should be contacted. If for some reason SAS IT believes, as part of their response to Bob's request for help, that the problem may be a network configuration problem, we welcome them contacting us at PhysIT.
All other IT-related services issues do not go to PhysIT
- Bob's official IT support is through SAS IT.
- This includes day-to-day IT support, such as configurations on the computer to properly use the network or networked devices, such as printers.
- SAS IT also provides Bob with funding for his hardware and software.