INVENTORY OF POLICIES, PRACTICES AND WORKFLOWS IN THE ORDER UNIT AT COLUMBIA UNIVERSITY LIBRARIES
1. Processing orders. These are submitted to the Order and Receiving Unit (OAR) in Monographs Acquisitions Services (MAS) the following ways:
a. GOBI
b. Email
c. Pre-Order Online Form (POOF)
d. Drop off
2. Orders are given priority based on use and need:
a. Priority 1 Orders consist of course reserve, patron requests, and RUSH orders in descending order of importance.
3. OAR processes orders for the following material:
a. books which include replacements
b. back-issues of journals
c. printed PDFs
d. microfilm
e. DVDs (this now involves DVD+streaming orders. Streaming is handled in a different department)
4. Claiming orders.
5. Canceling orders.
6. Handling correspondence from vendors.
7. Inputting correspondence in acquisitions module.
8.Corresponding with selectors regarding orders and vendor correspondence.
9. Requesting new vendors from Acquisitions Accounting Services (AAS).
10. Handling payment questions and forwarding to AAS whenever necessary.
11. Using and processing purchase card (p-card) acquisitions and payments in Voyager and ARC, the University’s accounts payable system.
12. Out of Print (OP) ordering.
13. Inter-library Loan ordering.