Serials Solutions - What is our purview to analyze, what is for other groups?
- Cornell - replicate ejournal/database search functionality - Out of scope, but important
- Cornell - Is SerSol RM OK?
- E-resource management -
- Troubleshooting information access
Ticketing
- Broaden trial of UserVoice
- Look into Jira? Can it be made to work well for troubleshooting?
Other tools?
Access to information: What pieces of information are essential? What system contains that information.
- Payment made?
- URLs up to date?
- IP addresses up to date?
- User permissions
Troubleshooting flowchart: