Please help us better serve you. If some information is not shared with us when a problem is reported, it can make it more difficult for us to respond. And that means we are not as effective as we could be to address your needs. Thank you for your help!
Administrative information
Name
NetID
- If emailing us, ensure your return address is to your NetID@cornell.edu email address.
- If you must use Gmail, you can still do this by configuring your Gmail mail account to do so.
Group's name
Room location of contact. Name of contact, if not the person reporting the problem.
Account number, if purchase is requested.
- Avoid using a federal research account number unless it is allowed by federal law for use as you are requesting.
Technical information
Nature of the problem
- If emailing us, a short description in the Subject field is much appreciated.
- Device information, if relevant
- Platform: Windows, Mac, Linux. Desktop, laptop, server. Printer, phone, etc.
- Cornell-owned or personal purchase
- Room location of device