Download and print the CIT takes ACTION poster and post it in your work area.
Take the following actions for all unplanned outages
Service owners/service support team responsibilities include:
- Report unplanned outages to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
- [Tier 1 services/incidents|https://confluence.cornell.edu/display/CITCO/Communications+Tiers] require C&O be engaged for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
- Tier 2 or 3 incident communications can be drafted by the service owner/support. Use the unplanned outage communication template to ensure all necessary details are reported.
- Update the NOC regularly to keep them in the loop. Tier one services require hourly updates. Other services should be updated once per day at a minimum.
- Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
NOC responsibilities include:
- Engage the service owner/service support team (if not already confirmed to be involved).
- Provide internal communications support.
- Update the CIT status page.
- Involve Communication & Outreach when necessary.
Contact C&O for help with communications:
Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.