Communicating Unplanned Outages

Download and print the CIT takes ACTION poster and post it in your work area.

Take the following actions for all unplanned outages

Service owners/service support team responsibilities include:

1. Report unplanned outages to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
   1. [Tier 1 services|https://confluence.cornell.edu/display/CITCO/Communications+Tiers] must engage C&O for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
   2.  
2. Update the NOC regularly to keep them in the loop. Tier one services require hourly updates. Other services should be updated once per day at a minimum.
3. Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
   

NOC responsibilities include:

• Engage the service owner/service support team (if not already confirmed to be involved).
• Provide internal communications support.
• Update the CIT status page.
• Involve Communication & Outreach when necessary.

Contact C&O for help with communications:

Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.