Reporting and communicating about unplanned outages is a necessary part of CIT's work.
CIT should be taking the following actions for unplanned outages.
Service owners/service support team responsibilities include:
- Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
- Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.
- Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
NOC responsibilities include:
- Engage the service owner/service support team (if not already confirmed to be involved).
- Provide internal communications support.
- Update the CIT status page.
- Involve Communication & Outreach when necessary.
C&O is always available to help with communications. Don't hesitate to contact us.
Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.
Help raise awareness about communicating unplanned outages. Download and print the CIT takes ACTION poster and put it up in your work area.