...
Send it from our <crcf> EGA (not <chemit>) so our team gets confirmation email without generating a Remedy ticket ourselves.
- In the Subject line, including some of the following words:
- New node
- Cancel node
- Change node
- Change billing
- In the body of the email, WE MUST ENTER:
- The sender's name and NetID (both REQUIRED)
- Our group's phone number (preferred)
- In the Subject line, including some of the following words:
- New node
- Cancel node
- Change node
- Change billing
- Recognize this is not optimal since when we do it this way, CIT can't easily look up our EGA, or any of our individual NetIDs for these EZ-Backup requests.
- You can instead send it from your own NetID, if the above considerations represents a problem in the context of your specific submission request. But that's not optimal since others in the group won't have any record of CIT's Remedy ticket associated with your request.
Example message:
From: Michael E Hint
Sent: Thursday, January 8, 2015 11:47 AM
To: EZ-Backup Mailbox
Subject: Create NetID.LAPTOP.EZBACKUP
Hello,
Please see the attached scan pdf authorizing the creation of the <NetID>.LAPTOP.EZBACKUP node. If you could place it into the midday backup schedule and NOT the nightly backup, I would appreciate it.
If you have any questions or concerns, please let me know.
Additional notes:
- Helpful if different processes were submitted as different requests (e.g. new node requests and node cancellations requests should each be treated as separate requests).
- See text template, available only to TSPs (not public).
...