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Tips, tricks, and gotchas

If

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sending email that is to be integrated into Remedy (as a support person), obey these four rules

1. You may Bcc: CRCF.
   1. Since you can't Bcc: from within Remedy's email, this is often the reason you will want to do this in the first place. :-)
2. Do NOT Bcc: ChemIT.
   1. See above for why.
3. You must include the relevant ticket number in the Subject line
   1. Done so message is automatically associated within Remedy
   2. Usually done at the beginning of the Subject line.
4. Send as ChemIT.
   1. Done so if a reply comes, it also goes to Remedy. If sent as an individual, reply doesn't automatically go to Remedy.

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