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Bomgar processes documentation progress and schedule

Process

Start

Target
End

Complete

Owner

Notes

Main Procedure

2/8

2/22

 

Dan/Tony

Attached updated version from Dan below.

Jump

2/8

2/17

(tick)

Dan/Tony

 

Provisioning

1/31

2/23

 

Chuck/Dan

Chuck Boeheim's Provisioning Confluence Page

FAQS

2/9

2/22

(tick)

Chuck/Dan/Tony

FAQS draft page

Script/Dialog

2/15

2/21

(tick)

Chuck/Dan

Conversation to have with the user to walk them through getting Bomgar running. See "Bomgar sample dialog.docx" below.

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  1. http://www.it.cornell.edu/services/bomgar/ - Customer facing pages on IT@Cornell
  2. ITSM Process Confluence Page
  3. ITSM Process Confluence Page, final repository for completed Bomgar processes
  4. Chuck Boeheim's Provisioning Confluence Page
  5. Bomgar Training
  6. Bomgar Documentation Library
  7. Bomgar Overview of the Representative Console
  8. Bomgar, Introduction to the Representative Console
  9. Bomgar Session Start Options
  10. Bomgar Support Session Overview
  11. Bomgar Screen Sharing
  12. Bomgar File Transfer
  13. Bomgar System Information
  14. Bomgar Command Line
  15. Bomgar Presentation
  16. Bomgar Rep Invite
  17. Bomgar Customer Client Page - nice info on how to customize the Bomgar end user experience

Jump Clients

  1. Bomgar Jump Clients - general information
  2. Bomgar Using Jump Clients - Control Unattended Computers with Jump Clients video and transcript
  3. Bomgar The Jump Clients Page - mass deployment information
  4. Bomgar Manage and Deploy Jump Clients - more info on mass deployment from the administrative interface
  5. Bomgar Jump Technology Index Page - has links to most all things Jump Client
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Meeting Notes

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If you keep the filename the same when uploading, Confluence will keep track of the file versioning for you.

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