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- Report unplanned outages to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
- [Tier 1 services|https://confluence.cornell.edu/display/CITCO/Communications+Tiers]must engage C&O for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
- Tier 2 or 3 incident communications can be drafted by the service owner/support. Use the unplanned outage communication template to ensure all necessary details are reported.
- Update the NOC regularly to keep them in the loop. Tier one services require hourly updates. Other services should be updated once per day at a minimum.
- Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
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